Refund policy
Here is a snap shot of Warranty/Exchange/Returns Policy – Product specific terms at VAPETORY
RETURN AND REFUND POLICY
We have 30 - days refund/replacement and policy for acceptable goods. We do not accept change of mind purchase. We cover manufacturing faults and defects, major failures within the warranty period. We do not accept physical damage, wear and tear, and damage incurred as the device was used incorrectly. We are not liable for any loss or damage caused as a result of failing to use the product in accordance with the manufacturer’s instructions.
Warranty and Returns
Claim for Warranty
Proof of Purchase Faulty Device Online orders – Provide evidence (Video/Image) for the faulty product.
Please keep in mind that, sometimes we will ask you to bring your product in our physical stores, so we can inspect the device to resolve the problem before issuing a replacement
Returns for Disposable Vapes
We only accept disposable vapes within the same day of purchase if the product is faulty. (Please make sure that you check them immediately after purchase).
- Consumer Guarantees Act 1993
This warranty is to be read subject to the Consumer Guarantees Act 1993 (“CGA”), and (except where you are not a “consumer”) does not limit your rights under the CGA at all. Where the terms of this contract are at variance with the CGA, the CGA will prevail (except where you are not a “consumer”).
The CGA protects consumers by giving them certain guaranteed rights when they buy goods and services. You are a “consumer” within the definition of the CGA if you acquire these goods from us for personal, domestic, or household use or consumption only. You are not a “consumer” if you are resupplying the goods in trade, or consuming them in the course of a process of production, or manufacturing or repairing or treating in trade other goods or fixtures on land.
The CGA requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the CGA says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
- Intended use
The goods we sell are fit only for the purposes for which these types of goods are commonly & lawfully supplied. Please choose carefully as we are under no obligation to refund or exchange goods if you change your mind.
- Return of goods
With respect to any unacceptable quality (as defined by the CGA) found in the goods please ensure that you examine the goods for durability, safety, or any defects before supply. In the event that you have no opportunity to do this, then you should within two days of first having the opportunity to discover any unacceptable quality notify us accordingly.
Please note that in determining unacceptable quality you must have regard to the nature of the goods purchased and the price, and consider any statements on the packaging or labels or by the manufacturer on the goods, or made by us at the time of purchase, and any specific defects of the goods drawn to your attention whether by written notice on display or otherwise. Also, for online orders the goods must not have been disposed of, lost, destroyed, damaged or tampered with after delivery to you. If they have, then we cannot accept your claim.
On return of goods we shall either repair, replace the same, or refund the purchase price you paid.
Any product(s) returned and deemed under user error (meaning if there are no faults with the product) will be shipped back to the customer at their own cost.
If you are simply unhappy with a product then while we have no obligation to, we’ll do what we can do to alleviate the problem.
Please return goods of unacceptable quality to us and we shall either repair, replace the same, or refund the purchase price you paid.
At Vapetory, we understand that the process of returning an item is often an aggravating process, We appreciate your ultimate co-operation customer service and delays can make you feel scammed.
Although we prefer to receive our products, back in original packaging condition and clean, we understand this isn’t always realistically possible. Other than the exceptions noted below, we’ll gladly accept your return either way.
We will need the following:
– Provide proof of purchase;
– If ordered online please pay for the return shipment if you aren’t able to come into one of our stores; and we will handle the rest as quickly as we can; whether you want a replacement, a new product or a refund of the purchase price.
Warranties only cover manufacturing faults and do not cover any physical damage that has occurred after leaving the shop. Please, therefore, check all purchases before leaving the store.
Note these warranties are valid only at the time of purchase. Warranties are subject to change (re-printed warranty cards and/or as changed on our web-site) so please check warranties at the time of each purchase for any changes.
All products are subject to a 30-days warranty. Warranty period starts from the original date of purchase. Any warranty offered by a manufacturer, brand or other company that exceeds 30-days will require you to contact them directly. Any costs associated between you and the manufacturer, brand or other company that may arise are solely your responsibility.